Paper or spreadsheet jobs
Central digital job management with status, priority, SLA, customer, site and asset links.
Flagship platform · Field Service Management
Field service, connected from job to invoice.
A cloud-native, multi-tenant platform for service businesses: dispatch work, track technicians, capture evidence, manage maintenance contracts and bill customers in one place. Designed for teams from a handful of technicians to multi-branch enterprises.
The problem / the solution
Replace fragmented field operations
One system links customers, sites, assets, jobs and billing.
Manual technician calls
Visual dispatch board with drag-and-drop assignment and push notifications.
No mobile signal
Encrypted offline queue with background sync and conflict resolution.
No proof of service
Before/after photos, completed checklists, customer signatures and audit history.
Delayed invoicing
One-click invoices generated from completed jobs, with PDF export and payment records.
Missed contract visits
AMC scheduling automatically creates preventive maintenance jobs and renewal alerts.
Limited fleet visibility
Live GPS map with technician locations and job sites.
Scattered customer records
Linked Customer → Site → Asset → Job hierarchy and role-based dashboards.
Command centre
Dispatch and jobs
The job is the central record; every state transition is validated, time-stamped and auditable.
Complete job lifecycle
Created → Assigned → En Route → Started → Completed → Invoiced → Closed. Backward transitions are blocked.
Rich job details
Unique reference, job type, priority, due date and SLA, customer/site/asset, technician, labour hours and rate, materials, notes and map preview.
Visual dispatch board
Technician lanes, drag-and-drop reassignment with reason, live Google Maps positions, distance-to-site and filters for date, status, skill and availability.
SLA-aware scheduling
Show unassigned jobs, availability and jobs at risk of missing their service deadlines.
Work evidence
Capture before/after photos, defect images, documents, sector checklists and digital signatures; require evidence before completion when configured.
Audit trail
Full job timeline, work and resolution notes, reassignment reason and timestamped changes.
Field execution
One mobile app, every role
Flutter for Android and iOS, designed for budget Android devices and an adaptive role-based interface.
Technician workflow
Receive assignment → view site → open navigation → mark En Route and Started → complete checklist → capture photos and signature → add resolution → Complete.
Offline-first
Status updates, work notes, checklists, photos and signatures stored in an encrypted SQLCipher local database; automatic sync when connectivity returns.
Safe retry and conflicts
Idempotency keys avoid duplicate actions; conflicts are flagged for manual resolution and failed sync items appear in an admin dead-letter queue.
Battery-aware GPS
Background location updates are batched and movement-based; dispatchers see positions on a live map.
Notifications and navigation
FCM job alerts and native navigation hand-off to Google Maps, Apple Maps or Waze.
Mobile security
Keys held in device Keychain/Keystore, JWT authentication, biometric support and local data wiped on logout.
Business operations
From maintenance contract to collected payment
Keep preventive work, invoices and customer history in the same operational record.
Customers, sites and assets
Searchable CRM; multiple customer sites; site geolocation; asset serials, warranty, industry metadata and job history.
Annual Maintenance Contracts
Frequency from daily to annual, contract price, per-visit price, SLA response and resolution, next visit and planned vs completed visits.
Automatic preventive visits
Background worker scans contracts, creates upcoming maintenance jobs, updates visit history and alerts teams before renewal.
Invoices
Generate one invoice per completed job; auto-fill rate-card lines, customer details, subtotal, tax and total; create downloadable PDF.
Payments
Record full or partial payments by cash, bank transfer, UPI, card or cheque; track overdue invoices and receivables ageing.
Reporting
Profitability, revenue by service type, technician job statistics, receivables, billing trends, workload and AMC health.
Ready from day one
Six industry templates
Each template pre-configures job types, service checklists, equipment categories and asset fields.
HVAC
Installation, repair, preventive maintenance and emergency work; BTU, tonnage, refrigerant and SEER fields; van stock.
Home appliance services
Washing machine, refrigerator and oven checklists; warranty tracking, home visits and callback scheduling.
Bio-medical equipment
Calibration, certification and safety audits; compliance fields, due dates and certification-gated assignment.
IT hardware and infrastructure
Server, desktop and printer service; diagnostics, parts usage and pending-parts workflow.
Computer networks and cybersecurity
Router, firewall and access-control checklists; IP, MAC, firmware, VLAN and SLA tracking.
General field services
Flexible installation, repair, maintenance and inspection for facilities, plumbing, electrical and other teams.
Role-based experience
The right workspace for every team
Separate platform administration remains isolated from customer-facing workspaces.
Owner / operations head
Governance, revenue, job completion, SLA, renewals, workload, profitability, settings and audit log.
Dispatcher
Create and assign jobs, visual board, live map, technician availability, SLA risk, customers, sites, assets and AMC.
Finance / billing
Generate invoices, record payments, track overdue receivables and review billing reports.
Field technician
Assigned jobs, status updates, checklists, notes, evidence and signatures in the mobile app.
Platform admin
Separate portal for tenant onboarding, industry templates, tenant status, support tickets and platform analytics.
Tenant admin configuration
Invite users, assign roles, import users by CSV, customise dropdowns, company branding, tax settings and invoice prefixes.
Connected platform
Integrations and communication
Serve customers and teams through channels they already use.
WhatsApp Business
Customer job confirmations, invoice links, AMC reminders and receipts through the official API.
AWS SES email
Branded user invitations, welcome messages, assignments, invoices, payment receipts and renewal reminders.
Payments
Zoho and Stripe connector support, secure credentials, webhook processing and transaction history.
Google Maps
Live dispatch map, server-side site geocoding, cached static maps and native mobile navigation.
AWS Cognito
Identity, password rules, JWT/JWKS verification and role-based access.
Push notifications
FCM assignment alerts with sensitive details retrieved securely from the API.
Enterprise foundations
Security, compliance and reliability
Security and tenant isolation are architectural requirements, not optional add-ons.
Tenant isolation and RBAC
Every query is scoped to a tenant derived from the verified token; API endpoints enforce roles.
Encryption and audit
TLS in transit, encrypted database at rest, presigned S3 uploads, SQLCipher mobile storage and immutable action logs.
Lifecycle and compliance
Legal hold, retention, export and controlled data purge workflows to support privacy obligations.
Operational resilience
Multi-AZ database, queue retries with backoff, graceful shutdown, health endpoints and dead-letter review.
Technology
React + TypeScript web; Flutter mobile; Node.js API; PostgreSQL; AWS EC2, RDS, S3, CloudFront, Cognito, SES and CloudWatch.
Performance targets
Documented service level objectives and platform capabilities for field operations.
AI roadmap · not yet a live feature
Help shape the next layer
Current scheduling, dispatch and route visibility are rules- and map-based. These ideas are future enhancements, not features claimed as live today.
Predictive scheduling
Forecast job duration and SLA risk from historical job and asset data.
AI-sequenced routes
Recommend multi-stop technician schedules across priority, skills, availability and travel time.
Conversational intake
Turn inbound customer requests into structured draft jobs for dispatcher review.
Request an FSM beta demo
See the full workflow on your industry template
Tell us about your team and we will arrange a tailored walkthrough of dispatch, mobile, AMC and billing.